FAQ

Questions about Poolen? Look no further and read on below

Poolen is located at Refshalevej 189. You can easily arrive by bicycle, public transport or car. Bus 2A has its terminus at Refshalevej and from there you only have to walk 10 minutes before you are at Poolen. You can also take harbor bus 992 and from there walk the 15 minutes it takes to go to Poolen. If you are driving or cycling, you can park right by the pool. Read more about finding your way here

You will find the door opening times on the page for the event you are going to. They usually open 1-2 hours before the event starts. This is usually also shown on your ticket or on the ticket provider's website. See our program here

You will find the event or concert start time on the page for the event you are going to. It also appears on your ticket or the ticket provider's website. See our program here

For most events, set times for each event will be published on the Facebook-event for the show or on our Instagram account on the day of the show (check out our stories). Door times and show start times can always be found on Poolen.dk for each event. Instagram-profil på dagen for showet (tjek vores stories).

Poolen has a capacity of 2500 standing guests. We also have a large outdoor arrival area where you can use our wardrobe, hang out and have fun with friends before, during and after the show.

If you have lost or forgotten something during a good evening at Poolen, send a mail to [email protected] with a detailed description of what you lost and when. We will contact you, only if we've found our lost item. If you don't hear from us, we haven't found your item, unfortunately. Lost items are stored for 14 days.

Most shows at Poolen will not have an age limit. If age limits apply, it will be explicitly evident on the subpage for the show.

Yes. We have a lot of self-service lockers. For our self-service lockers, you can easily book access via your phone, before and during the event. These lockers will be accessible whenever you want throughout the event you are attending. For selected events we will also have a staffed cloakroom

We have facilities to accomodate wheel chair access at Poolen. Wheel chair capacity is event-specific, so please contact the ticket vendor to get more information about availability and setup (podiums etc.). Furthermore, for many events you can bring a personal assistant upon presenting a valid companion ID (ledsagerkort) free of charge, but you will still need to contact the ticket vendor in order to purchase an accessibility ticket for yourself and enquire about the companion policy for the event in question.

For most events you can bring a personal companion upon presenting a valid companion ID (ledsagerkort) free of charge, but you will still need to contact the ticket vendor in order to purchase an accessibility ticket for yourself and enquire about the companion policy for the event in question.